FAQ
Frequently Asked Questions
Quick answers for booking, account management, and business setup on Eniblu. If you do not find what you need here, reach out through Support.
Use this page first when you want a quick self-serve answer before contacting the team.
01
For Customers
Answers for booking, cancellations, account access, and finding the right reservation.
6 answers
How do I book an appointment?
Search for a business, open its page, choose a service, pick an available date and time, then confirm.
Do I need an account to book?
You can browse businesses without signing in, but account access helps with history and booking changes.
Where can I view my upcoming bookings?
Log in and open My Bookings to view your past and upcoming bookings, as well as their status.
Can I cancel or reschedule a booking?
Yes. Signed-in users can cancel or reschedule from My Bookings. Anonymous bookings use the confirmation and cancellation links sent by email.
I cannot find available time slots. What should I do?
Try another date, employee, or service duration. If no slots appear, the business may be fully booked.
I need help with a booking problem. Where do I contact support?
Use the Support page and include booking details so the team can resolve the issue faster.
02
For Businesses
Answers for setup, scheduling, service management, and business setup questions.
5 answers
How do I add my business to Eniblu?
Start from Create Business and complete your profile, services, and availability setup.
How do I manage team schedules and availability?
Open My Business to update working hours, overrides, and employee assignments for each service.
Can I edit service duration and pricing later?
Yes. Service details can be updated in your business workspace at any time.
How do customer reviews appear on my page?
Only registered users who have used a service from your business can leave a review. Public reviews are then shown automatically on your business page.
What if I need technical help setting up my business?
Submit a request on Support with your business name and the exact step that failed.
03
Account & Privacy
Answers for sign-in, security, privacy, and trust-and-safety topics.
4 answers
I cannot sign in to my account. What can I do?
Confirm you are using the correct login method and retry from sign-in flow.
How is my account and booking data protected?
Eniblu uses secure backend session workflows and avoids browser-stored access tokens for core auth.
How do I report suspicious behavior or abuse?
Use Report Abuse and include screenshots, links, and dates where possible.
How do I unsubscribe from product emails?
Use the unsubscribe option in any email, or ask support to remove your address from non-essential updates.
Need a fallback?
Need direct help?
Use support for booking, account, or business workspace issues. For urgent platform behavior checks, visit System Status.
Report Abuse is reserved for harmful behavior, fraud, or safety concerns.